Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the country and 10-15 business days for international orders. Delivery times may vary depending on your location and customs processing.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express shipping delivers within 2-3 business days domestically and 5-7 business days internationally.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in their original condition with all tags attached. Please contact our customer service team to initiate a return.
How do I exchange an item?
To exchange an item, please return the original purchase following our return process and place a new order for the desired item. We currently don't offer direct exchanges.
Product Care
How should I care for my jewelry?
To maintain the quality of your jewelry:
- Store pieces separately to prevent scratching
- Avoid contact with water, perfumes, and chemicals
- Clean with a soft, dry cloth
- Remove jewelry before swimming or showering
Materials & Quality
What materials are used in your jewelry?
We use high-quality materials including sterling silver, gold plating, surgical steel, and genuine gemstones. Each product description specifies the exact materials used.
Is your jewelry hypoallergenic?
Most of our jewelry is nickel-free and suitable for sensitive skin. Products marked as "hypoallergenic" in their description are specifically designed for sensitive skin.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed with 256-bit SSL encryption.
Is my payment information secure?
Yes, we use industry-standard encryption technology to protect your personal and payment information. We never store your full credit card details on our servers.
Custom Orders
Do you offer custom jewelry designs?
Yes, we accept custom orders for special occasions. Please contact our customer service team with your requirements and we'll provide a quote and estimated production time.
Can I engrave jewelry purchased from StellaOrnamento?
Engraving services are available for select items. Please check the product description or contact us for availability and pricing.