Shipping policy

Shipping Information

At StellaOrnamento, we take great care in packaging and delivering your jewelry items to ensure they arrive in perfect condition.

Shipping Methods

We currently offer Standard Shipping for all orders. All shipments are processed within 1-3 business days after order confirmation.

Shipping Destinations

We ship worldwide to most countries. During checkout, please verify that we deliver to your location.

Shipping Costs

Shipping fees are calculated based on:

• Destination country
• Package weight and dimensions

The exact shipping cost will be displayed during checkout before payment.

Delivery Times

Estimated delivery times for Standard Shipping:

• Domestic: 3-5 business days
• International: 7-21 business days (varies by destination)

Note: These are estimates only and do not include processing time. Delivery may be affected by customs clearance in some countries.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.

Customs and Import Duties

For international orders:

• Recipients may be subject to customs fees, import duties, or taxes
• These charges are the customer's responsibility
• We cannot predict what these charges might be

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately with your order number and details of the issue. We will work with the shipping carrier to resolve the matter.

Shipping Restrictions

Some jewelry items may have shipping restrictions to certain countries due to material regulations. If this affects your order, we will notify you promptly.